Release notes for version 16.106 of ContactWorld in Salesforce (Pilot, Enhancement and Bugfix release)
Date of release
Summary
Tasks without relationships caused an error in Connect (Bugfix)
Enabled by deafult
Availability
Contact World for Sales Select and Contact World for Sales Premium
Agent changes
Prior to this change when an agent was working on a Dial List based on Tasks in Connect and clicked Dial, if the Task had no objects referenced in the Name or Related To field then the agent would see an error in Connect. This no longer occurs.
Supervisor changes
Tasks without relationships are supported in Dial Lists.
Salesforce administrator changes
None
Dependencies
None
Pre-authorise Salesforce Single Sign On users (Pilot)
Availability
TBC - Limited Availability
Agent & Supervisor changes
Given Single Sign-On is enabled and configured, Salesforce admins may pre-authorise groups of users so that those users do not have to accept giving Vonage Contact Center access to their profile information the first time they use Single Sign-On in ContactPad / ContactWorld.
Salesforce administrator changes
Salesforce Administrators will now be able to see a new "Vonage Contact Center" app under Connected Apps.
They may choose to switch from 'All users may self-authorize' to 'Admin approved users are pre-authorized'. This will pre-authorise groups of Salesforce users for Single Sign-On to ContactPad / ContactWorld and block other users from using SSO.
Dependencies
To use this feature, Salesforce Single Sign-On must enabled and configured in the ContactWorld account.
Log a call saving inconsistencies (Enhancement)
Availability
All packages of Contact World
Agent changes
Prior to this change when a call finished, the notes were automatically saved but any configured additional fields (disposition codes) in the "log a call" action were not. After the change, fields will be saved too.
Supervisor changes
Reports should show fewer tasks with blank disposition codes
Salesforce administrator changes
None
Dependencies
None
Related documentation
Single sign-on to the Vonage Contact Center Admin Portal
Configuring single sign-on
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