Release notes for version 2.12.0 of ContactWorld in Salesforce

Date of release

 

Summary

Point-and-click configuration for auto-presented callback numbers: field-based

Supervisors can now configure automatic field-based callback numbers using point-and-click configuration in Salesforce.

This feature is disabled by default; in order to enable it, it must be enabled in the custom settings.

Related documentation

Configuring field-based callback number selection

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