Release notes for version 16.111 of Connect (pilot and bugfix release)
Date of release
Summary
Permissible Call Times Pilot
Use of this feature is only available to customers enrolled on the feature pilot, however some new fields are included in the managed package.
Availability
Pilot only
Agent changes
An agent will only receive work for permitted calls when clicking Next.
Supervisor changes
A supervisor can configure permissible call times when creating or editting a Dial List.
Salesforce administrator changes
Two new Dial List fields are included in the package to record the start and end time of the permissible call times window. These are not displayed on page layouts by default.
Dial Lists
Change is enabled automatically when you install this version.
Availability
Contact World for Sales Select & Premium
Agent changes
None
Supervisor changes
The label for the field that shows the total number of agents assigned to a list has been changed from Agents Assigned to Assigned Agents.
Salesforce administrator changes
None
Change to Connect Agent Permission Sets
Change is enabled automatically when you install this version.
Availability
Contact World for Sales Select & Premium
Agent changes
The following custom fields have been changed to allow Edit Access in the Connect Agent permission set.
- VCCConnect__DialList__c.VCCConnect__Last_Refreshed_On__c
- VCCConnect__Dial_Entry__c.VCCConnect__Assignee__c
Supervisor changes
None
Salesforce administrator changes
None
Improved the feedback given to supervisors when generating a Dial List
Change is enabled automatically when you install this version.
Availability
Contact World for Sales Premium
Agent changes
Agents should no longer experience errors relating to incorrect Dial List filter clauses.
Supervisor changes
When a supervisor creates a Dial List and specifies filters which can not be used in a query they now receive feedback at the time they generate the list. This is only a change in behaviour for Premium users creating Dynamic Dial Lists, Select users would already receive this feedback at the time they generate the list.
Salesforce administrator changes
None
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