Setting disposition codes for Vonage Contact Center in Salesforce
How do I set a disposition code for a voice interaction?
Before, during and after handling a voice interaction, and while a customer detail record is displayed on screen, you can set a disposition code for the interaction.
To set the disposition code, select the appropriate value in the disposition code field in the Log a Call area in the customer details record.
If the enforced disposition codes feature is enabled and configured for your account, you must set a disposition code for a voice interaction before you can work on your next interaction.
For information about disposition codes and the enforced disposition codes feature, see Disposition codes for Vonage Contact Center in Salesforce.
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.