Release notes for version 17.111 of ContactWorld in Salesforce (Bugfix release) - 2017-04-20
Date of release
Summary
After a call ends after a transfer the first agent sees an error or overwrites the transferred in agent's additional fields on Task (bugfix)
Additional fields are only saved for the last agent on the call.
Availability
Contact World for Sales Select and Contact World for Sales Premium
Agent changes
Agents no longer see the error when the new call comes in after the previous one was transferred.
Supervisor changes
None.
Salesforce administrator changes
None.
Dependencies
None
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