Release notes for version 17.113 of ContactWorld in Salesforce (Enhancement release) - 2017-04-20
Date of release
Summary
Usage of the ContactWorld API to retrieve agent's most recent interaction (enhancement)
Most recent call information may now be retrieved via the ContactWorld API.
Availability
Contact World for Sales Select and Contact World for Sales Premium
Agent changes
None.
Supervisor changes
None.
Salesforce administrator changes
Administrator is now able to enable retrieval of agent's most recent call via ContactWorld's API.
Dependencies
None
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