Summer '17 Release

For a full description of these features, please see the Summer '17 Release Notes.

Performing at Scale

As your organization grows, fine tuning teams and systems to perform at their peak can feel like a constant task. At NewVoiceMedia we want to make this as easy and simple as possible for you by including in our releases a number of features designed to aid configuration and system management for organizations of all sizes.


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Multilingual Dynamic Announcements





Maximizing Team Efficiency

In every release we aim to bring you new features that help you and your teams to focus on doing what you do best - whether that’s smashing sales targets or delivering excellent customer service - rather than managing technology.


ContactWorld for Sales

ContactWorld for Service

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Call Recording Annotation





Improving User Experience

The easier it is for your agents to do their job, the better the customer experience. With this in mind we include a section in every release that focuses on removing barriers to information, streamlining processes and improving the agent interface.


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Evolution of Interaction Architect

Evolution of Log a Call

Call Recording Player Refresh
Call Notifications (Pilot)

Intelligent Communications Platform

At the forefront of the service we provide is the revolutionary cloud technology that forms the infrastructure of ContactWorld. Along with ongoing work to maintain our high level of service, we have been working on using more sophisticated tools and improving global capabilities.


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Insights API
(Pilot)




Global Call Plans (Pilot)Available to anyone that meets the Pilot criteria