Release Notes for version 17.129 of ContactWorld in Salesforce (Pilot and Enhancement Release)

Date of release

 

Summary

Progressive Dialler in Connect (Pilot)

Changes required by Connect package for Progressive Dialler feature

Remove the Use_Web_API_for_Interactions flag (Enhancement)

The behaviour hidden by the flag now became the default behaviour. Be default we'll use ContactWorld API to retrieve agent's most recent interactions.

Add possibility to set up disposition code from custom components (Enhancement)

Salesforce administrator changes

Added possibility to set up disposition code outside Log the Call quick action using custom components.



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