Release Notes for version 17.130 of ContactWorld in Salesforce (Enhancement Release)
Date of release
Summary
Add information about agent when setting disposition code using ContactWorld API (Enhancement)
Agent changes
Previously when the call was transferred to the next agent and Enforced Disposition Codes was enabled, only one agent had to set disposition code and it was applied to the whole call. Currently all agents with the setting enabled have to set disposition code before moving to the next call.
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