Release Notes for version 17.131 of ContactWorld in Salesforce (Enhancement Release)

Date of release

 

Summary

Log a Call Displays Validation Rule Messages (Enhancement)

Agent changes

When an agent uses the Log a Call panel to provide details of a call, any validation rules which fail will now show the message as configured in the rule rather than a generic error message. This will make it easier for agents to resolve any validation issues to complete the save.

Validation errors

We only attempt to save a task when the call has finished so validation rule errors are not presented until this time.

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