Release Notes for version 17.132 of ContactWorld in Salesforce (Enhancement Release)
Date of release
Summary
Collapsible Notes (Enhancement)
Agent changes
When Enforced Disposition Codes is enabled for an agent then after the agent has saved their notes, Log a Call will now only collapse if the disposition code has been set. If the disposition code field is not set then Log a Call will remain expanded after the agent saves notes.
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