Vonage Contact Center feature retirement

Along with the exciting new functionality added to the product with every release, we are also working to retire older parts of the product. The removal of functionality within our product is completed in up to these stages:

Intent to deprecate

This is an optional stage that gives users early warning of our intent to deprecate functionality. It is most commonly used when an alternative is announced, and gives users the ability to migrate ahead of the functionality becoming deprecated. At this stage we encourage customers to stop using the mentioned product functionality, and migrate to an alternative.

Deprecated

This indicates that a piece of functionality is no longer supported. The functionality will continue to work, but no new enhancements or bug fixes will be made (with the exception of security vulnerabilities) and new functionality may not be compatible. We commonly announce the target Retirement date when deprecating. At this stage customers must stop using the mentioned product functionality, and migrate to an alternative.

Retired

After the retirement date the functionality will either cease working entirely, or become completely unsupported.

Features

Feature

Deprecation date

Retirement date

Single-interaction ContactPadQ3 '24 (projected)2025 (projected)
Multi-interaction ContactPadQ2 '24 (projected)H2 '24 (projected)
Call ParkingQ1, 2024 (projected)Q2, 2024 (projected)
DTMF call controlsQ1, 2024 (projected)Q2, 2024 (projected)
Unite case routingQ1, 2024 (projected)Q3, 2024 (projected)
Real TimeQ1, 2024 (projected)Q2, 2024 (projected)
Deprecated features
ContactHubQ1 '23Q1 '24 (projected)
Motivate (Gamification)Q4 '22Q2, 2023 (projected)
Inspire (Wallboards)Q4 '22Q2 '23 (projected)
User Admin API - Version 2Q2 '22Pending
Interaction Content API - Version 2Summer '21Pending

Statistics API (V0)

Spring '20

Pending

Download call recordings (SFTP)

Spring '21

Pending

Retired features
Insights Stats API -  GET /agent-summariesSummer '21Q4 '24

Insights Stats API - Version 2

Winter ‘21January 1, 2024
Stats and ReportsQ4 '23October 31, 2023
CRMLiteQ1 '23Q2 '23
User Access permission managementQ4 '22Q1 '23
Classic User Admin
Q3 '22
Subset of User Access functionality
Q3 '22
Screen Recording Chrome extensionQ1 '22Q3 '22
Cadence
Q2 '22
Copy interaction plansSummer ‘21Q1 ‘22
Salesforce Log a Call - Page Layout support for Lightning Console appsSummer ‘21Q1 ‘22
Salesforce Log a Call - Classic supportSummer ‘21Q1 ‘22

Call Recordings (search page)

Summer '20

Summer ‘21 (September, 6, 2021)

Real Time Admin FunctionsSpring '21Summer ‘21 (September, 6, 2021)

Skill Management

Summer '20

Summer ‘21 (September, 6, 2021)

Microsoft Internet Explorer 11

January 1, 2021

Summer ‘21 (September, 1, 2021)

Support for Excel 2000 and 2003 formats within Stats and ReportsSpring '20Summer ‘21

Agent PINs


Summer '20

Cloud-based URLs

Summer '20

Winter ‘21

Applets

Applet

Deprecated

Retired

Deprecated applets
AnnouncementQ4 '23Q2 '24 (projected)
Dialed Number RouterQ1 '23Q3 '23 (projected)

Retired applets

Check IVR Digit
Q4 '23
Check IVR String
Q4 '23
Router CLID
Q4 '23

CRM Based Router


Q3 '22
Router - Geographic CLID
Q3 '22
Queue - In Network
Q2 '22
Router - Stored Preference
Q2 '22
Set Stored Preference
Q2 '22
Transfer to PCI
Q2 '22
VoiceXML - Remote App
Q2 '22
SOAP Interaction appletSummer ‘21Q1 ‘22

CRM Call Connect Router


Winter ‘21

CRM Send SMS


Winter ‘21

CRM Take Message


Winter ‘21

Salesforce package deprecation and retirement

Package

Supported

Deprecated*

Retired

Vonage Contact Center for Salesforce

23.117 or higher

22.131 or lower*

22.104 or lower

Vonage Contact Center Connect

23.149 or higher

23.111 or lower*

22.134 or lower

Vonage Contact Center Advanced Reporting

2.79 or higher

2.74 or lower*

2.71 or lower

Vonage for Service Cloud Voice

23.118 or higher

22.101 or lower*

22.100 or lower

Vonage Contact Center Core Components23.105 or higher

* These packages will be retired after the Q1 2024 release

Support and documentation feedback

For general assistance, please contact Customer Support.

For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.