_ExcerptDashboardsGroupingBy


The following groupings by are available:

Group byData typeDescription

Agents

Audio Problems

Call Rating

Disposition Code (if enabled for your account)

Group

Location

Status

Agents

Used for grouping Agents data type metrics.

Audio Problems

Call Ratings

Disposition Code (if enabled for your account)

Interaction

Interactions DetailsUsed for grouping Interaction Details data type metrics.

Individual Skills

Media Types

Skill Combinations

Queues

QueuesUsed for grouping Queues data type metrics.

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