Data Retention

The Data Retention area of the Vonage Contact Center Admin Portal contains retention settings. These settings apply to interaction content—comprising call recordings, transcripts, categorization results, and voicemails. For more information about Data Retention, see Service Description for Vonage Contact Center - Data Retention.

Users with an admin license can change these settings, defining the frequency with which such data is automatically deleted from their account.

Screen recording retention

Screen recordings are deleted after 30 days—or when the call recording is deleted if sooner.

IVR data retention

From Q2 2022, data collected by the IVR Data Collector will be stored for 35 days. After 35 days, the data will be permanently deleted from your account.