Using Webchat

If Webchat is enabled and configured for your account, you can start receiving chat interactions within ContactPad.

When you receive a chat interaction, the chat is automatically accepted and appears in ContactPad. Your status is set to Busy Inbound.

Webchat in ContactPad

If you are using standalone Webchat, a new browser window opens and displays the chat interaction. Alternatively, if you are using Webchat within Salesforce, the chat interaction will appear in the window that displays ContactPad. The GUID of the chat interaction appears in ContactPad.

Webchat chat window

If you receive multiple interactions at the same time, ContactPad displays the multiple interactions in the interaction list. Click the interaction you want to work with.  The chat window updates to display the currently highlighted interaction.

To release the chat interaction, click Release.