Release notes for version 21.104 of Connect (Enhancement and Bug Fix)
Date of release
Summary
Connect Component only allows Start when available to make a call (Enhancement)
Agent changes
Previously, when an agent clicked Start, Connect did not check whether the agent had an ongoing call. This could lead to a failed attempted dial for dial lists in automatic mode.
Connect now checks whether an agent is already working on a call when they click Start and will not attempt to start a new call if they are.
Subscribing to refresh Report based Dial List (Bug Fix)
Supervisor changes
Previously, if a supervisor created a dial list from a report and then edited it, the selected phone fields were blanked out. The missing phone fields caused subscription-based refreshes of the dial list to fail.
This package corrects this issue.
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