Installing Vonage Contact Center for Microsoft Dynamics 365

To integrate Vonage Contact Center (VCC) with Microsoft Dynamics 365, you must install the Vonage Contact Center for Microsoft Dynamics 365 app.

In this page

Installing the Vonage Contact Center for Microsoft Dynamics 365 app

Contact Vonage support for the latest version of the Vonage Contact Center (VCC) managed package or go to Microsoft AppSource and install Vonage Contact Center for Microsoft Dynamics 365 from there.

Follow the instructions for installing apps into MS Dynamics 365: Manage Dynamics 365 apps (Microsoft help).

What we install as part of the solution

Installed objects

Display Name

Name

Type

Vonage CC Configuration

vcc_vonageccconfig

Table

Vonage Contact Center For Dynamics 365

vcc_VonageContactCenterforDynamics365

Model-Drive App

Vonage Contact Center For Dynamics 365

vcc_VonageContactCenterforDynamics365

Site Map

vcc_vonageLettermark

vcc_vonageLettermark

JPEG Image

Vonage Logo

vcc_vonage_logo

JPEG Image

VCC Admin

VCC Admin

Security Role

Vonage Contact Center Call Recording Player

vcc_callrecordingplayer

HTML file

Installed fields by object

Object

Name

API Name

Type

Object

Name

API Name

Type

VCC Configurations

VCC Base URL

vcc_vonageccbaseurl

URL

VCC Configurations

VCC Pop Call Record - Inbound

vcc_popcallrecordinbound

Yes/No (Checkbox)

VCC Configurations

VCC Pop Call Record - Outbound

vcc_popcallrecordinbound

Yes/No (Checkbox)

System User

VCC Agent ID

vcc_agentid

Text

Phone Call

VCC Agent ID

vcc_vonageagentid

Text

Phone Call

VCC Answered

vcc_answered

Yes/No (Checkbox)

Phone Call

VCC Call Duration

vcc_callduration

Whole Number

Phone Call

VCC Call Recording

vcc_callrecording

URL

Phone Call

VCC Customer Number

vcc_customernumber

Phone

Phone Call

VCC Dialled Number

vcc_dialednumber

Phone

Phone Call

VCC Interaction GUID

vcc_vonageccguid

Text