Release notes for version 21.103 of Vonage Contact Center in Salesforce (Bug fix & Enhancement)
Date of release
Summary
Updated Permission Sets
Salesforce administrator changes
This package includes changes to the ContactWorld Agent, ContactWorld Supervisor and ContactWorld API User permission sets. If you do not use these permission sets in your org, update any custom or cloned permission sets with the following changes:
- Add Apex Class Access for NVMContactWorld.lib_PackageInfo
- Add read and edit access for the Metadata field in the Interaction Event object
For further information, see Vonage Contact Center user permission sets.
Adopted Lightning Message Service for communication between ContactPad and Log A Call (Enhancement)
Enabled by default.
Agent changes
To improve the reliability of events sent by ContactPad to update Log A Call, we have adopted Lightning Message Service.
ContactPad sends Log A Call the same events as before, but uses Salesforce's Lightning Message Service API instead of native browser postMessage.
Improved record linking for calls made with the Connect outbound dialler (Bug fix)
Enabled by default, applies to customers who also use Connect.
Agent changes
We've addressed an intermittent issue where calls made with Connect would fail to link to the record associated with the Dial Entry.
For general assistance, please contact Customer Support.
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