Analytics training materials

The following training videos will help you get started with Analytics Dashboards:

00 - Analytics overview [14:27]

Includes:

  • Vision for Analytics Dashboards
  • Current product capabilities
  • Quick product overview [demo]
  • Licensing model
  • Current product limitations
  • Future development plan 

01 - Default dashboards 101 [24:32]

Includes:

  • Detailed explanation of each default dashboard
  • Copying dashboards
  • Downloading report 
  • Scheduling delivery

02 - Data model — Agents [15:11]

Includes:

  • Introduction to Agent Events data model
  • Detailed explanation
    • Dimensions
    • Filters
    • Measures 

03 - Data model — Interactions [24:04]

Includes:

  • Introduction to Interaction Events data model
  • Detailed explanation
    • Dimensions
    • Filters
    • Measures