Agents fields


TypeNameDescription
Dimensions

EmailThe agent's email address as defined in User Admin in the VCC admin portal.

Licence

The license assigned to the agent in User Admin in the VCC admin portal—one of Admin, Supervisor, or Agent.

Allow to act as agent

License can be different than Agent, for users who were allowed to act as agents—Admin or Supervisor—as defined in User Admin in the VCC admin portal during user creation.


Name

The name of the agent as defined in User Admin in the VCC admin portal during agent creation.

Phone numberThe agent's phone number as defined in User Admin in the VCC admin portal during agent creation.

Physical locationThe agent's physical location as defined in User Admin in the VCC admin portal during agent creation.

UsernameThe agent's username as defined in User Admin in the VCC admin portal during agent creation.

WebRTCIndicates whether WebRTC is enabled for the agent—either true or false.