Users fields


TypeGroupNameDescription
Dimensions

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Active

Indicates whether the user is active—either 'Yes' or 'No'.


Agent configuration


Agent IDThe unique identifier for the agent. This is the ID of the agent as defined in User Admin in the VCC admin portal during agent creation.


Phone numberThe agent's phone number as defined in User Admin in the VCC admin portal during user creation.


Physical locationThe agent's physical location as defined in User Admin in the VCC admin portal during user creation.


WebRTCIndicates whether WebRTC is enabled for the agent—either 'Yes' or 'No'.

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Days since last login

The number of days since the user most recently logged in to the VCC platform.



EmailThe user's email address as defined in User Admin in User Admin in the VCC admin portal.

Last login date


Date

The date on which the user most recently logged in to the VCC admin portal or ContactPad. In YYYY-MM-DD format.

For example, 2021-07-31.



Month

The month in which the user most recently logged in to the VCC admin portal or ContactPad. In YYYY-MM format.

For example, 2021-07.



Quarter

The quarter when the user most recently logged in to the VCC admin portal or ContactPad. In YYYY-Qx format.

For example, 2021-Q2.



Time

The time when the user most recently logged in to the VCC admin portal or ContactPad. In YYYY-MM-DD hh:mm:ss format.

For example, 2021-07-31 19:36:45.



Week

The Monday of the week in which the user most recently logged in to the VCC admin portal or ContactPad. In YYYY-MM-DD format.

For example, 2021-07-26.


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LicenseThe license assigned to the user in User Admin in the VCC admin portal—one of Admin, Supervisor, Wallboard, or Agent.


LockedIndicates whether the agent's account is locked due to too many incorrect login attempts—either 'Yes' or 'No'.


NameThe name of the user as defined in User Admin in the VCC admin portal during user creation.


User IDThe unique identifier for the user.


UsernameThe user's username as defined in User Admin in the VCC admin portal during user creation.
Measures


CountThe number of items included in selected dimensions.

Days since last login


AverageThe average number of days since selected users most recently logged in to the VCC admin portal or ContactPad.


MaximumThe greatest number of days since any of the selected users most recently logged in to the VCC admin portal or ContactPad.


MinimumThe lowest number of days since any of the selected users most recently logged in to the VCC admin portal or ContactPad.


TotalThe total number of days since selected users most recently logged in to the VCC admin portal or ContactPad.