_ExcerptLinkingMSDynamics
To use Data Connectors to retrieve, create, and update data from or in a Microsoft Dynamics 365 account, you must link Vonage Contact Center (VCC) to a Dynamics 365 user account. VCC uses the linked user account to perform actions in Dynamics 365. These actions include finding a Dynamics 365 record, creating a new record, and updating an existing record during a call.
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