Vonage Contact Center and Salesforce enhanced domains

From the Salesforce Spring '23 release onwards, Salesforce will enforce enhanced domains on all Salesforce instances. Salesforce will start enhancing Sandbox and non-production instances from Winter '23 onwards. For Vonage Contact Center (VCC), this may have an impact on your integration.

You will need to re-link your VCC account to Salesforce if you perform any of the following actions:

  • Enable enhanced domains on a sandbox or non-production instance.
  • Change your 'My Domain Name' on any instance.

For information about linking your VCC account to Salesforce, see Linking Vonage Contact Center to a Salesforce account.

If you want to use a domain suffix that is not the standard domain suffix (*.my.salesforce.com), contact Vonage support to discuss this.

For more information about enhanced domains, see Enhanced Domains (Salesforce help).

Support and documentation feedback

For general assistance, please contact Customer Support.

For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.