Release Notes for version 18.212 of ContactWorld in Salesforce
Date of release
Summary
Record Notes from Log a Call to Task Comments
This functionality requires a custom setting to be enabled
Availability
Service: Essentials Select, Premium
Sales & Marketing: Essential, Select, Premium
Supervisor changes
Enable this functionality by checking the "Save Log a Call notes in Task comments" custom setting.
Agent changes
When enabled any notes that the agents add to the Log a Call notes section will be automatically added as comments to the related Task.
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