Release Notes for version 18.215 of Connect (Bug Fix Release)

Owned by Helen Griffith
Last updated: Apr 06, 2020
1 min read

Date of release

 

Summary

Next Contact Time is respected when activating dial entries (Bug Fix)

Enabled when you enable Next Contact Time in custom settings

Availability

Vonage Contact Center for Sales Premium

Agent changes

It was possible for dial entries to be created for salesforce records that matched dial list filters and exist as pending dial entries even after Next Contact Time was set by an agent.

This allowed records which should be excluded from dial lists due to their Next Contact Time to be activated and potentially dialled more than once.

Now, once an agent has completed or skipped a dial entry it is no longer possible for another agent to work on a dial entry related to that record until their Next Contact Time is updated to make them elligible for a dial list.


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