Prerequisites for installing Vonage Contact Center into Salesforce

Owned by Helen Griffith
Last updated: Apr 06, 2020
1 min read

Before you can install ContactWorld into Salesforce, you must log in to your Salesforce instance as an administrator. You require the following items:

  • URL of the ContactWorld installation package for Salesforce provided by Vonage Contact Center.
  • Password for the ContactWorld installation package for Salesforce provided by Vonage Contact Center.

You must also provide the following Salesforce information to enable ContactWorld software to communicate with your Salesforce organisation:

  • Username
  • Password
  • Security token
  • Server instance. Your Salesforce server instances is the first part of the URL you use to access Salesforce. For example, if the address is https://emea.salesforce.com/, your server instance is emea.

For information on enabling ContactWorld to communicate with Salesforce, see Linking Vonage Contact Center to a Salesforce account.

You must also read and understand the impact of the information in Telephone number formats in Vonage Contact Center in Salesforce.
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