Using ContactPad
How do I use ContactPad?
As Vonage Contact Center agent, you are able to perform tasks including making, receiving and recording calls.
In this section
- Accessing the call GUID
- Changing states
- Changing your telephone number
- Controlling calls using your telephone keypad
- Declining calls in your personal queue
- Getting started with ContactPad
- Handling priority calls
- Logging in to ContactPad
- Logging in to ContactPad using single sign-on
- Logging out of ContactPad
- Making and receiving calls in ContactPad
- Pausing and resuming call recording
- Rating call quality
- Reporting problems
- Setting the default callback number for outbound calls
- Synchronizing ContactPad state with Skype for Business presence
- Taking payments in ContactPad
- Using ContactPad with Screen Lock
- Using ContactPad with WebRTC
- Using video and sharing your screen
- Using voicemail
- Viewing and returning recent and missed calls
- Using Voicemail Drop