Using ContactPad
How do I use ContactPad?
As Vonage Contact Center agent, you are able to perform tasks including making, receiving and recording calls.
In this section
- Accessing the call GUID in ContactPad
- Changing states in ContactPad
- Changing your telephone number in ContactPad
- Controlling calls using your telephone keypad in ContactPad
- Declining calls in your personal queue
- Getting started with ContactPad
- Handling priority calls
- Logging an interaction in ContactPad
- Logging in to ContactPad
- Logging in to ContactPad using single sign-on
- Logging out of ContactPad
- Making and receiving calls in ContactPad
- Managing your ContactPad password
- Pausing and resuming call recording in ContactPad
- Rating call quality in ContactPad
- Reporting problems in ContactPad
- Setting the default callback number for outbound calls in ContactPad
- Synchronizing ContactPad state with Skype for Business presence
- Taking payments in ContactPad
- Using ContactPad with Screen Lock
- Using ContactPad with WebRTC
- Setting up WebRTC for ContactPad
- Receiving an inbound call using ContactPad with WebRTC
- Making an outbound call using ContactPad with WebRTC
- Controlling a WebRTC call in ContactPad using compatible headset
- Using the WebRTC keypad in ContactPad
- Identifying which webpage contains the active ContactPad
- Ending a call using ContactPad with WebRTC
- Using WebRTC in ContactPad with a virtual desktop
- Improving your network connection when using ContactPad with WebRTC
- Using the WebRTC for Vonage Contact Center extension
- Using voicemail in ContactPad
- Using voicemail drop in ContactPad
- Viewing and returning recent and missed calls in ContactPad
Support and documentation feedback
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.