Interaction Architect (previously called the Call Plan Architect) is made up of a series of modules that you can use to create the caller experience and to route interactions. Use the vast range of CTI capabilities—applets—to make announcements; route interactions according to the time of day, callers CLID, or geographic region; queue calls in an ACD; collect information using the IVR capability; take messages; send SMS and emails; and so on.
Use Interaction Architect to design interaction flows using these applets to create an enjoyable and efficient customer experience.
Interaction Architect has a new name, reflecting that you can route interactions from several different channels—emails, SMSs, calls, and so on—and not just calls.
What can we help you with today?
Skills and skills based routing
Interactions and interaction plans
Named routes and telephone numbers