Accessing Interaction Plans Architect

Owned by Helen Griffith
Last updated: Jan 20, 2022
1 min read

To access Interaction Plans Architect, perform the following steps:

  1. Log in to the VCC Admin Portal as a supervisor. For information on logging in to the VCC Admin Portal, see Logging in to the Vonage Contact Center Admin Portal.
    • If you are the supervisor of multiple accounts, select the account that you want to access Interaction Plans Architect for, and click Select.
    Vonage Contact Center appears.

  2. Go to Architect (within Interaction Plans). Interaction Plans Architect appears.

You can now use Interaction Plans Architect to create your interaction plan.

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