Announcement applet

The Announcement applet contains a single audio file with an announcement. You can use this applet to set a welcome message, or to inform a caller that their call is being recorded.

You can only use this applet in an interaction plan that routes calls, and not other types of interactions.

Announcement Options

Field	Options	Description
Audio File	Audio (.wav) file	The audio file that contains the announcement and is played when the call is routed to this applet. Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement. For information about the format of the audio file, see Recording and preparing audio used in applets. If you have uploaded an audio file, you cannot delete it. You can only replace it with a different file.
Alternative Text	Text	If you do not provide an audio file, you can type text that Vonage Contact Center converts to speech. The speech is played when the call is routed to this applet. The Alternative Text field can contain a maximum of 255 characters.
Enable Barge-in	Select or clear	Select the Enable barge-in check box to enable barge-in. Clear the Enable barge-in check box to disable barge-in. Barge-in If you enable barge-in and follow this applet with a Menu Tone applet, callers can press any key on their telephone keypad to skip the rest of this announcement. The key that the caller presses is logged and used by the following Menu Tone applet. If you enable barge-in for a chain of announcements between this and the Menu Tone applet, callers will skip these announcements too. If intermediate announcements do not have barge-in enabled, the caller's keypress is not passed to the Menu Tone applet and is lost.
Next Applet	List of available applets	The applet that the call is routed to after the announcement is played.