Dial In Config applet

The Dial In Config applet contains multiple configurations, or interaction plans. You can provide up to 10 different configurations. The configurations simply specify the applet that the call is routed to next. You must select the active configuration. You can then use the applet to divert calls to a different configuration.For information about using the Dial In Config applet, see Changing the active interaction plan remotely.

Use the Dial In Config applet as one of the first applets in your interaction plan—you do not want to route a call through many other applets before you divert the call to an announcement that informs them that no agents are available to answer their call.

You can only use this applet in an interaction plan that routes calls, and not other types of interactions.

After making any changes to the applet, you must click the corresponding Update button, or buttons, to save your changes. Changes in other sections are NOT saved when you click an Update button in another section, so update the modified field or fields before making changes in other sections.

Configuration Options

Field	Options	Description
Next Applet n	List of available applets	The applet that the call is routed to if the selected configuration is n.
AltText n	Text	If you do not provide an audio file, you can type text that Vonage Contact Center converts to speech. The speech is played if and when the person dialing in to change the configuration chooses configuration n.
Announcement n	Audio (.wav) file	The audio file that contains the announcement that is played if and when the person dialing in to change the configuration chooses configuration n. Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement. For information about the format of the audio file, see Recording and preparing audio used in applets.
Select your configuration	Number	Select the number of the configuration you want to use as the default when a call is routed to this applet. If you dial in to change the configuration used, this value is updated accordingly.