IVR Collect Digit applet

The IVR Collect Digit applet collects a digit, in an IVR slot, that a caller provides using their telephone key pad. The applet stores this digit in the specified digit IVR Slot. For example, a post-call survey can use the IVR Collect Digit applet to collect responses to questions.When you store a value in an IVR slot, the value is also stored as a data source. The Data Connector, Data Announcer, Data Router, ACD, and UCD applets can then use the data source. The name of the data source is the friendly name of the IVR slot, prefixed with 'IVRSlot|'. For example, if an IVR slot has a friendly name of 'StockPrice', the corresponding data source value is called 'IVRSlot|StockPrice'.

You can only use this applet in an interaction plan that routes calls, and not other types of interactions.

After making any changes to the applet, you must click the corresponding Update button, or buttons, to save your changes. Changes in other sections are NOT saved when you click an Update button in another section, so update the modified field or fields before making changes in other sections.

Announcement

Field	Options	Description
Upload audio file of this announcement from your PC	Audio (.wav) file	The audio file that contains the announcement that is played when the call is routed to this applet. The announcement tells the caller what information to provide using their telephone key pad. Maximum times The applet plays the audio file a maximum of ten times, waiting 5 seconds between each. After playing the audio file ten times, the call is routed to the next applet. Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement. For information about the format of the audio file, see Recording and preparing audio used in applets.
Alternative Text	Text	If you do not provide an audio file, you can type text that Vonage Contact Center converts to speech. The speech is played when the call is routed to this applet. Maximum times The applet plays the alternative text a maximum of ten times, waiting 5 seconds between each. After playing the alternative text ten times, the call is routed to the next applet.
Following this Announcement next applet is	List of available applets	The applet that the call is routed to after the IVR digit is collected, or after the audio file or alternative text is played ten times.

Digit Selection

Field

Options

Description

Digit n

Select, clear

Specifies the valid digits that the IVR Collect Digit applet stores.

Select the digit or digits that correspond to options in the announcement

Friendly Name

Field	Options	Description
Slot	List of available digit IVR slots	The digit IVR slot in which the applet must store the digit that the caller presses.