Vonage Contact Center Admin Portal user interface

In this page

When you log in to the VCC Admin Portal, you see the following webpage:

Vonage Contact Center home

Home page

The main area of the VCC Admin Portal's home page contains two elements:

  • Carousel
    The top of the home page includes a scrolling area that contains links to Vonage Contact Center news items. Click More info to open the news item in a new tab.
    Alerts you have not dismissed also appear at the top of the carousel. For information about alerts, see Alerts later in this page.
  • Components
    The bottom of the home page contains icons that represent VCC Admin Portal features. Click an icon to open the webpage for the related feature in the current tab.

Banner

VCC Admin Portal's banner is always present as you navigate around different areas of the VCC Admin Portal.

Vonage Contact Center banner

Hamburger and arrow icons button

By default, icons and menu item names appear in the menu. Click the arrow icon to shrink the menu to display only icons.

Arrow icon

Click the hamburger icon to display the menu item names again. For information about the menu, see Menu.

Hamburger button

Alerts

Alerts are short messages about the status of Vonage Contact Center or your VCC Admin Portal account.

Click Alerts in the banner to view all alerts in the order of receipt—newest alerts appear at the top of the list. Some alerts have a More info link. Click this link for more information relating to the alert.

The number of alerts you have not dismissed appears on the alerts icon. To acknowledge, or dismiss, alerts, click the alert in the list. Until you have dismissed an alert, the alert appears in the list of alerts with pink dot on the right. When you have dismissed the alert, pink dot disappears.

You can receive four different types of alerts. The types are listed in the order of severity, highest severity first.

  • Danger
  • Warning
  • Information
  • Success

Higher severity alerts take priority over lower severity alerts; if you have more than one alert you have not dismissed, the most severe alert appears on the top of the alerts list. (If you have more than one alert with the highest severity, the most recent alert takes priority.) The dismissed alert is replaced with the next most severe alert.

Vonage Contact Centre alerts

The example shows four alerts you have not dismissed, one of each severity. The More info link indicates that more information about the alert is available.

Help

The Help menu contains three items:

Menu itemDescription
Home HelpA link to the Vonage Contact Center Admin Portal user interface page within Vonage Contact Center Product Documentation.
Documentation HomeA link to Vonage Contact Center Product Documentation.
Product UpdatesA link to the Product Updates section within Vonage Contact Center Product Documentation.

VCC help

Account

The Account menu shows the logged in user's name and Vonage Contact Center account, and the following options:

Menu itemDescription
Switch Account

Click to log in using a different Vonage Contact Center account.

This item is only available if you have access to multiple accounts.

LogoutClick to log out of the VCC Admin Portal.

VCC Account

Menu

VCC Admin Portal's menu is always present as you navigate around different areas of the VCC Admin Portal. The menu contains all the features of the VCC Admin Portal configured and enabled for your account. The menu has a hierarchical tree structure with top levels items with nested subgroups of features from similar domain. 

The menu appears on the left side of the webpage, or at the bottom of the screen on a mobile device. By default, icons and menu item names appear in the menu. Click the hamburger button to shrink the menu to display only icons. Click again to display the menu item names again. 

To open the webpage for the related feature in the current tab, click a menu item. To open previous and next webpages, use the back and forward buttons in your browser. To open the top level item and display nested pages, click the chevron icon. The list of grouped features appears. You cannot collapse the top level menu item when nested page is opened.   

Only features available in your account will appear in the menu. 

In addition, the menu contains the following links:

VCC Admin Portal menu collapsedVCC Admin Portal menu - Administration section expanded