Vonage Contact Center Admin Portal user interface

When you log in to the VCC Admin Portal, you see the following webpage:

ContactWorld home

Home page

The main area of the VCC Admin Portal's home page contains two elements:

  • Carousel
    The top of the home page includes a scrolling area that contains links to Vonage Contact Center news items. Click More info to open the news item in a new tab.
    Undismissed alerts also appear at the top of the carousel. For information about alerts, see Vonage Contact Center Admin Portal user interface#Alerts.
  • Components
    The bottom of the home page contains icons that represent VCC Admin Portal features. Click an icon to open the webpage for the related feature in the current tab.

Banner

VCC Admin Portal's banner is always present as you navigate around different areas of the VCC Admin Portal.

ContactWorld banner

Hamburger button

By default, icons and menu item names appear in the menu. Click the hamburger button to shrink the menu to display only icons. Click again to display the menu item names again. For information about the menu, see Vonage Contact Center Admin Portal user interface#Menu.

Hamburger button

Alerts

Alerts are short messages about the status of Vonage Contact Center or your VCC Admin Portal account.

Click Alerts in the banner to view all alerts in the order of receipt—newest alerts appear at the top of the list. Alerts also appear at the top of the carousel, one at a time. Some alerts have a More info link. Click this link for more information relating to the alert.

The number of undismissed alerts appears on the banner. To acknowledge, or dismiss, alerts, close the alert in the carousel or click the alert in the list. Dismissing the alert in one location also dismisses the alert in the other. Until you have dismissed an alert, the alert appears on the carousel, and is highlighted in blue and with its associated icon in the list. When you have dismissed the alert, the alert no longer appears in the carousel and appears in gray in the list.

You can receive four different types of alerts. The types are listed in the order of severity, highest severity first.

  • Danger
  • Warning
  • Information
  • Success

Higher severity alerts take priority over lower severity alerts; if you have more than one undismissed alert, the most severe alert appears on the carousel until dismissed. (If you have more than one alert with the highest severity, the most recent alert takes priority.) The dismissed alert is replaced with the next most severe alert.

Alerts

The example shows four undismissed alerts, one of each severity. The highest severity alert, 'Danger', appears in the carousel. The More info link indicates that more information about the alert is available.

Help

The Help menu contains three items:

Menu itemDescription
Home HelpA link to the Vonage Contact Center Admin Portal user interface page within Vonage Contact Center Product Documentation.
Documentation HomeA link to Vonage Contact Center Product Documentation.
Product UpdatesA link to the Product Updates section within Vonage Contact Center Product Documentation.

ContactWorld help

Account

The Account menu shows the logged in user's name and Vonage Contact Center account, and the following options:

Menu itemDescription
Switch Account

Click to log in using a different Vonage Contact Center account.

This item is only available if you have access to multiple accounts.

LogoutClick to log out of the VCC Admin Portal.

ContactWorld Account

Menu

VCC Admin Portal's menu is always present as you navigate around different areas of the VCC Admin Portal. The menu contains all the features of the VCC Admin Portal.

The menu appears on the left side of the webpage, or at the bottom of the screen on a mobile device. By default, icons and menu item names appear in the menu. Click the hamburger button to shrink the menu to display only icons. Click again to display the menu item names again.

To open the webpage for the related feature in the current tab, click a menu item. To open previous and next webpages, use the back and forward buttons in your browser.

The menu contains the following features. Only features available in your account will appear in the menu. 

In addition, the menu contains the following links: