Vonage Contact Center users

In Vonage Contact Center there are three levels of user types. At the top level a VCC Admin Portal user can be an agent or a supervisor. For information on agents and supervisors, see Agents and supervisors in the Vonage Contact Center.

A supervisor can have a user type of either customer or reseller. For information on user types, see Vonage Contact Center user types.

Customers and resellers can have one of four different roles within each of the call center accounts that they have access to: Wallboard, Normal User, Nominee, and Reseller (reseller user type only).

For information on different account user roles, see Vonage Contact Center account user roles.

In User Admin, user types and account roles are referred to as types and licenses. For mappings between them, see User Admin types and licenses.