Vonage Contact Center user types

User type, in combination with the role that the user has in the account they are logged in to, determines which tasks the supervisor can perform in the User Access module.

User type and account role permissions in User Access

User type and account permissionsChange passwordCreate userView/edit users?Add linked account?Add managee?
Customer + WallboardYes-None--
Customer + Normal UserYes-None--
Customer + Nominee

Yes

YesManager's managees (team)YesYes

For information on setting user types, see Configuring individual users.

In User Admin, user types and account roles are referred to as types and licenses. For mappings between them, see User Admin types and licenses.

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