Pausing and resuming call recording

How do I stop and start recording a call?

Vonage Contact Center can record all inbound and outbound calls. Whether all or just a subset of calls are recorded is determined by your account and interaction plan settings. For information about call recording, see Call recording.

If you do not have the call recording button enabled within your account, the recording control area does not appear in ContactPad:

No recording toggle



If you have the call recording button enabled within your account, a recording control area appears in ContactPad:


Recording toggle



If the button is enabled, when a call arrives, a message indicating that the call is being recorded appears along with a Pause icon. To pause the recording, click the pause icon.

Pause toggle 

The message changes to show that the recording is paused and the Pause icon changes to a Play icon. To continue recording, click the play icon.

Resume toggle 

Information

Depending on your account settings and interaction plans, calls may arrive with call recording both In Progress and Paused.