Changing the status of a case in Unite
Unite (omni-channel routing) is deprecated Unite (omni-channel routing) is now deprecated. To route cases, use Salesforce external routing. For information, see Integration with Salesforce external routing in Vonage Contact Center omni-channel solution.
When a case is assigned to you, you can modify the status of the case. For example, you might want to change the status when you respond to a case to indicate that you are waiting for a reply from the customer.
To change the status of the case, in the publisher area of the case, click Change Status.
In the Change to: list, click the status that you want to set. Optionally type a reason for changing the status.
For general assistance, please contact Customer Support.
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