NewVoiceMedia and Desk.com integration

Owned by Helen Griffith
Last updated: Nov 07, 2019
1 min read


Unsupported product

From March 13, 2020, we will no longer support the Vonage Contact Center and Desk.com integration.

You can integrate NewVoiceMedia into your existing Desk.com to give agents a single desktop to work from. After you configure NewVoiceMedia within Desk.com, ContactPad is available in Desk.com. Integrating NewVoiceMedia with Desk.com provides basic telephony features with inbound screen pops, outbound Click to dial, and call logging.


What can we help you with today? 




Using


Making and receiving calls


Configuring



Support and documentation feedback

For general assistance, please contact Customer Support.

For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.