From March 13, 2020, we will no longer support the Vonage Contact Center and Desk.com integration.
You can integrate NewVoiceMedia into your existing Desk.com
to give agents a single desktop to work from. After you configure NewVoiceMedia within Desk.com
, ContactPad is available in Desk.com
. Integrating NewVoiceMedia with Desk.com
provides basic telephony features with inbound screen pops, outbound Click to dial, and call logging.