Release Notes for version 18.232 of ContactWorld in Salesforce (BugFix and Enhancement release)

Date of release

 

Summary

Security updates (Enhancement) - action required

We've improved the security of our package by making sure users who are not assigned specific profiles or permission sets won't be able to access data they shouldn't.

If they do not have the permissions they need they'll receive an error.

Please ensure all users have the permission detailed below before installing this version of the package.

Salesforce administrator changes

In addition to permission sets that you have previously assigned to your users, you must also review their access to some standard fields. For information about these additional fields, see Setting up Vonage Contact Center users in Salesforce.

Disposition Code Apex API (Bugfix)

Enabled by default

Availability

Vonage Contact Center for Sales & Service Express, Essentials, Select & Premium

Agent changes

Previously, customers using the Disposition Code Apex API could see an error when a Vonage Contact Center API access token was being refreshed by the package.

Now, the expired tokens are refreshed correctly.

Vonage Contact Center Task creation (Bugfix)

Enabled by default

Availability

Only applies to customers who are also using Connect

Agent changes

None

Supervisor changes

Previously Tasks created for calls initiated using the Connect dialler would sometimes not have the correct Name or Related To value.

Now, the correct Name or Related To value will be set at the end of the call from the dial entry provided the agent has not chosen a different record to relate to the call.

NVMContactWorld__Log__c permissions and Report (Bugfix and Enhancement)

Enabled by default

Availability

Vonage Contact Center for Sales & Service Express, Essentials, Select & Premium

Supervisor changes

We have added a Report called Vonage Contact Center Logs within the NVM Call Data Folder.  This makes it easier for you to view problems that may be occurring in your Org and share them with Vonage Contact Center support.

Salesforce administrator changes

The NVMContactWorld__Log__c record is retained for 30 days, after this any User that triggers logging an error may also cause older logs to be cleaned up.


Previously an error would occur that prevented logs being deleted.

Now, we have added the Modify All permission to allow any user to delete older log objects, this happens behind the scenes.

We have set the NVMContactWorld__Log__c object to Allow Reports, however, when upgrading this change will not be applied if you already have the object in your Org.  Please set the Vonage Contact Center Log object to Allow Reports manually in this scenario.

Support and documentation feedback

For general assistance, please contact Customer Support.

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