Upgrading from NewVoiceMedia version 2.8.3-2.8.7 to 2.8.8 in Salesforce
If you upgrade ContactWorld from versions 2.8.3-2.8.7 to 2.8.8 in Salesforce, help text for Call Ring Time and Call Talk Time task record fields may be missing.
To see the field help text, manually add help text for Custom Activity fields:
| Field | Help text |
|---|---|
Call Ring Time | For Inbound, this is the time between the agent's phone ringing and the agent answering the call. For Outbound, this is the time between the customer's phone ringing and the customer answering the call. This value is rounded to the nearest second. |
| Call Talk Time | For Inbound, this is the time the customer spent connected to an agent. For Outbound, this is the time between the customer answering their phone and the call ending. This value is rounded to the nearest second. |
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