Using IVR Data Collector

IVR Data Collector interface has two separate areas:

  • Configure Data. In Configure Data you define friendly names for the IVR slots into which you will save caller input. For more information, see Configuring friendly names for IVR slots.
  • View Data. In View Data you can see the information that callers have provided during calls. For more information, see Viewing collected IVR data.

IVR data collector

From Q2 2022, data collected by the IVR Data Collector will be stored for 30 days. After 30 days, the data will be permanently deleted from your account.

For more information about IVR Data Collector, see IVR Data Collector.