Interactions (Insights Stats API)

Interactions represent calls, emails, cases, and so on, made and received by Vonage Contact Center agents. An Interaction contains information including its guid (unique identifier), medium (the type of interaction, e.g. phone call or case) and direction (Inbound, Outbound, or Internal).

You can currently request a single interaction, a subset of interactions, or all interactions, using one of three endpoints.

Results are sorted by start time in ascending order.

You can poll these endpoints—other than GET /interactions/{guid}—at regular intervals.