Interaction Content (Interaction Content API)

For each type of interaction Vonage Contact Center (VCC) stores different content; this content is interaction content. For example, VCC will store a call recording for a recorded phone call. If Conversation Analyzer is enabled for the account that owns the call, VCC will also store a transcript of the recording and its categorization results. Generally, interaction content can be:

  • a call recording (audio or video)
  • a call transcript
  • a categorization result
  • a voicemail (audio)
  • a screen recording
  • a chat transcript
  • an attachment
  • an audio file collected by the IVR Data Collector
  • a video and screen share (Visual Engagement) recording

The Interaction Content resource can represent a binary file, such as WAV file, a JSON file or a video file. Using the Interaction Content resource you can get a single interaction content file by specifying the interaction and the key of the content you wish to retrieve.