Vonage Contact Center’s User Admin API enables you to manage all aspects of a user’s settings, skills, groups, schedules, callback numbers, and permissions. The API allows you to create, read, update, and delete, each user and their child links. It provides all the data you need to keep track of activity in VCC. Use the data in reports, or integrate with third party tools to present the information in wallboards or for workforce management.
Who is the User Admin API for?
The User Admin API is for developers, engineers, and anyone else who is comfortable integrating with RESTful APIs and needs to gain insight into users.
This API provides access to an entire account’s data. User-level permissions are not enforced.