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1. Log in to the NewVoiceMedia platform as a supervisor. For information on logging in to the NewVoiceMedia platform, see Logging in to the NewVoiceMedia platform.

2. From the homepage, move your mouse pointer over the menu icons on the left of the page.

   Section
   Column width 60% In the menu that appears, click Virtual Queues. Virtual Queues appears. Column width 40%

   
   

3. Existing virtual queues appear in a list, sorted alphabetically.
   To delete a virtual queue, click the Image Modified icon at the right of the virtual queue you want to delete, and click Delete.
   
   To edit a virtual queue, click the virtual queue you want to edit. The virtual queue appears.

4. Change any of the values in the fields. For information about the fields, see How do I create a new virtual queue in NewVoiceMedia?. You can also delete the virtual queue from this view.
   
   

5. Click Save. Your edited virtual queue appears in the alphabetical list of virtual queues. Alternatively click Cancel to undo your changes.