When an agent uses Click to dial to make a call, ContactWorld NewVoiceMedia presents a number to the person they are calling. The person receiving the call can use this number to identify who the incoming call is from and optionally use the number to call the agent back another time. You have several different ways to customize the number that ContactWorld NewVoiceMedia presents. For more information about callback numbers, see Callback numbers.
If enabled for your account, you can configure ContactWorld NewVoiceMedia to dynamically select a callback number based on:
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For information about using automatic callback numbers, see Using automatic callback numbers with Click to dial in Vonage Contact Center in Salesforce.
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| The dynamically selected callback numbers take precedence for individual calls over both the callback number defined by your agent in ContactPad and your account's default callback number unless agents in your account are allowed to override automatic callback numbers. |
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