Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  1. Go to the Administration Setup Page in Salesforce.
  2. Scroll down until you see the Administration Setup section on the left-hand side. In the section, expand Manage Users.
  3. In the expanded list of items, click Users. All Users appears.
  4. Open the user record you want to modify by clicking the username. The user record appears.
  5. In the upper-right section of the user record, click Edit Layout.

    Section


    Column
    width60%

    An editable version of the user record appears.


    Column
    width40%

    Edit user page



  6. Ensure that Fields is selected.

    Section


    Column
    width60%

    Drag Can Dial Lists via Connect to the Additional Information section, above the NVM VCC Agent Id.


    Column
    width40%

    Can dial lists via Connect



  7. Click Save. The user record appears with the Can Dial Lists via Connect check box.
  8. Click Edit. User Edit appears.
  9. Locate and select Can Dial Lists via Connect in the Additional Information section on the user record.

    Section


    Column
    width60%

    Click Save.

    Info

    You must also provide the correct NVM VCC Agent Id for the associated agent.



    Column
    width40%

    Can dial lists via Connect button



...