Date of release
Summary
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When Connect is upgraded in your Org a batch process will run that migrates existing NVMConnectVCCConnect__Dial_Entry__c records to new records of the correct type so that you can continue to use your existing Dial Lists. |
Agent changes
None
Supervisor changes
Reports that used to reference NVMConnectVCCConnect__Dial_Entry__c for skipped or completed dial entries should be updated to refer to NVMConnectVCCConnect__ProcessedDialEntry__c instead.
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In this version we have replaced NVMConnectVCCConnect__Dial_Entry__c with three new custom objects:
- NVMConnectVCCConnect__PendingDialEntry__c
- NVMConnectVCCConnect__ActiveDialEntry__c
- NVMConnectVCCConnect__ProcessedDialEntry__c
Connect Component - agent assigned to two dial entries simultaneously (Bug fix)
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Salesforce administrator changes
None
Allow Processed Dial Entries To Be Deleted (Enhancement)
This feature changes the way contacted records are handled.
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With this feature a new custom field NVMConnectVCCConnect__NextContactTime__c is added to the Activity, Case, Contact and Lead standard objects. You can also add NextContactTime__c to a custom object.
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As a result of the changes already described here NVMConnectVCCConnect__Dial_Entry__c is deprecated as of this version, it will be removed from the package in a future version.
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- The Dial Entry related list on the default page layout for Dial Lists. Similar related lists for Pending, Active and Processed Dial Entry records can be added to this page layout if desired but have not been included by default in the package.
- The Roll Up Summary fields on Dial List for Skipped and Completed Dial Entry records that relied on the master/detail relationship between Dial List and Dial Entry.
- A redundant feature (List From Dial Entries) which enabled creating a new Dial List from a set of earlier Dial Entry records.
- A visualforce page (Dialler Launch Page) which displayed a graphical summary to an agent of the Dial Entry records they were pre-assigned to.
- NVMConnectVCCConnect__DialList__c.NVMConnectVCCConnect__Last_Activated_On__c
Lookup from Task to Dial List (Enhancement)
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A new Activity custom field has been added to the package called Activity.NVMConnectVCCConnect__DialList__c.