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If enabled for your account, you can configure whether NewVoiceMedia Vonage Contact Center should record an outbound call based on the dialed number's prefix. You can specify as many digits as you want in the prefix. Therefore you can define different call recording rules based on the country code, area code, or even entire telephone number.

For example, NewVoiceMedia Vonage Contact Center can automatically record the call when your agent calls a contact in the United Kingdom (with the prefix +44) but not when the agent calls a contact in Spain (with the prefix +34). NewVoiceMedia Vonage will use the default call recording settings, if you have no rule defined for a dialed number.

Before you can configure this feature, you or your Salesforce administrator must perform the following tasks. The administrator needs to perform these tasks one time only.

• Specify which class NewVoiceMedia Vonage Contact Center must use. You specify the class in the custom settings data for your org, profile or user. Type NVMContactWorld.CallRecordingByNumberPrefix in the Call Recording Selector Class field. For more information about configuring custom settings, see Configuring custom settings for optional Vonage Contact Center features in Salesforce.
• Assign the ContactWorld Auto Call Recording user permission set to agents and supervisors using the feature. For detailed information about this permission set, see ContactWorld Auto Call Recording user permissions.
• Assign the ContactWorld Supervisor permission set to any supervisor who needs to configure this feature. For detailed information about this permission set, see ContactWorld Supervisor permissions.
• Configure sharing settings for the Callback Prefix Mapping object if you want to restrict the access different profiles have to other profiles' records. For information about sharing settings, see Salesforce help.
• If you are using Salesforce Lightning Experience, you must add the Callback Prefix Mappings tab to the applicable app or apps.

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1. Go to the Callback Prefix Mapping object tab, click Callback Prefix Mappings View in the View list and click Go!. Any existing mappings appear.
2. Click New Callback Prefix Mapping. A new Callback Prefix Mapping record appears.

3. Provide the following information:

   Field	Description	Example
   Description	A name for this mapping.	Call recording rule for UK numbers
   Dialled Number Prefix	A dialed number prefix that NewVoiceMedia Vonage will use to locate this mapping record.	+44
   Presented Callback Number	For information about configuring callback numbers based on prefix, see Configuring prefix-based callback number selection.
   Call Recording Enabled	Determines whether or not NewVoiceMedia Vonage will automatically record outbound calls made to numbers with the configured prefix. Select to enable call recording. Clear to disable call recording.	Selected

   
   

4. Click Save.
   Using the example values in step 3, when an agent makes an outbound call to a phone number with the prefix +44, NewVoiceMedia Vonage will automatically record the call. In the absence of any other mappings, when an agent clicks to dial a phone number with any other prefix, NewVoiceMedia Vonage Contact Center uses the default outbound call recording settings.

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