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To ensure that Connect can access ContactWorld, you must configure some settings in Salesforce. You must set the following values:

  • ContactWorld URL
  • Call Time Out
  • ContactWorld Account Key
  • ContactWorld API Authentication Token

You can optionally set values in the Cache size, Cache expire time (s), Max cache expire time (s) and , Outstanding calls expire time (s), Ignore dial list stats,and Use Next Contact Time fields.Custom settingsImage Removed

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rootConfiguring Connect

To create or edit the required custom settings, perform the following steps:

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